Last Updated: 06/06/2025

Qdoors (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website https://qdoors.co.uk/ (the “Site”), make a purchase, or engage with us in other ways.

By using our website or purchasing from us, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect and process the following types of personal data:

1. Personal Identification Information: Name, email address, postal address, phone number, billing and shipping details, payment information (e.g., credit card details, PayPal information).
2. Non-personal Identification Information: Browser type, IP address, device information, browsing behavior (cookies).
3. Transaction Information: Payment details (processed by third-party payment providers).

2. How We Use Your Information

We use your personal data for the following purposes:

• To Process Your Orders: We use the information to fulfil, deliver, and process your orders, including payment processing.
• Customer Service: To respond to your inquiries, complaints, or support requests.
• To Improve Our Website and Services: To personalise your shopping experience and improve the functionality of our site.
• Marketing and Promotional Emails: If you opt in, we may send you promotional offers, newsletters, or updates about our products.
• Legal Obligations: To comply with legal obligations, prevent fraud, and protect the security of our website and customers.

3. Payment Processing

We use third-party payment processors to handle transactions securely. These processors comply with the Payment Card Industry Data Security Standards (PCI-DSS).

When you make a purchase on our site, your payment details (such as credit card information) are processed through a secure payment gateway. We do not store your payment card details on our servers. For more information on how payment data is processed, please refer to the terms and privacy policies of the relevant payment processor (e.g., Stripe, PayPal).

4. Cookies and Tracking Technologies

We use cookies and similar technologies to collect non-personal data about your browsing activities, such as the pages you visit, the links you click, and the time you spend on our site. This helps us improve the user experience, enhance functionality, and track the effectiveness of our advertising.

You can manage cookie preferences or disable them in your browser settings, but please note that this may affect your experience on our site.

5. How We Protect Your Information

We take your data protection seriously and implement a range of technical and organisational measures to protect your personal data. This includes encryption, firewalls, and secure server protocols. However, please be aware that no data transmission over the internet is entirely secure.

If you have concerns about the security of your data, please contact us immediately.

6. Sharing Your Information

We do not sell or rent your personal data to third parties. However, we may share your information with third-party service providers who assist us with operating our business, such as:

• Payment processors (e.g., ShopPay, GPay)
• Shipping providers (e.g., Royal Mail, DPD, etc.)
• Marketing and advertising partners (e.g., email service providers, Google Ads)

These third parties are required to keep your information confidential and secure.

7. Your Rights Under UK GDPR

Under the UK GDPR, you have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete information we hold about you.
• Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data, subject to certain conditions.
• Right to Restrict Processing: You can request that we limit the processing of your data in specific circumstances.
• Right to Data Portability: You can request a copy of your data in a machine-readable format for transfer to another provider.
• Right to Object to Processing: You can object to the processing of your personal data in certain situations, particularly for marketing purposes.

To exercise any of these rights, please contact us at info@qdoors.com.

8. Marketing Communications

If you have opted into receiving marketing communications, you can unsubscribe at any time by clicking the "unsubscribe" link in our emails or contacting us directly at info@qdoors.co.uk.

9. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. For example, we may retain transaction data for tax or legal purposes.

10. Children's Privacy

We do not knowingly collect personal data from children under the age of 13. If we become aware that a child under 13 has provided us with personal data, we will take steps to delete the information immediately.

11. Third-Party Links

Our website may contain links to third-party websites. These sites have their own privacy policies, and we are not responsible for their content or practices. Please review their privacy policies before providing them with any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make updates, we will revise the "Last Updated" date at the top of the policy. We encourage you to review this Privacy Policy periodically for any updates.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights under the UK GDPR, please contact us at:

Qdoors
Email: info@qdoors.co.uk
Address: Qdoors, Unit 10, Spartan Industrial Center, Brickhouse Lane, Great bridge, B70 0DH, Company Reg: 02565308
Phone: 0161 728 8088
Website: https://qdoors.co.uk/